What our Customers say...

Why SERVPRO Testimonials

My 2015 Ford Explorer Sport sat outside for 8 weeks during Covid19. I didn't need to drive. When I finally started it I found that a packrat or mouse had died into the vehicle's air system. It was undrivable. I mean, it literally was a health hazard. I worked with American Family Insurance. I have full coverage and they suggested SERVPRO. It took several weeks but that was fine. SERVPRO killed the smell plus found three more dead mice under the battery. My beautiful Explorer is perfectly clean now. It looks brand new and now I can enjoy driving it again. What a relief! Thank you SERVPRO and thank goodness I had full coverage insurance with American Family Insurance who was very good about this whole ordeal. Hallelujah.

Shay, Jesse, and crew were very helpful.

SERVPRO came out to clean my carpets and did a great job! We had some pet stains from one of our dogs and just general wear and dirty. The crew was on time, did a great job of getting up the stains and now my carpet looks wonderful! I really appreciate their work!

Production Manager Mr. Jesse Bauer and his crew members Michael Butzen were fantastic in their professionalism, knowledge and customer service abilities to get our situation cleaned up in a very short time frame.  We are very happy to have had the opportunity to work with such dedicated people who care about their customers and the high quality of work they provide.  SERVPRO of Rapid City should be proud to have this supervisor and his crew as valuable employees!  Thank you so much for all you guys do!

Could not have been more informative and friendly.  Thank you!

All the staff that I encountered during our unfortunate water damage to our house were all very friendly, polite and helpful. From the moment they walked through the doors into our home I never once second guessed my decision to call them. They helped relieve so much stress from my husband and I and I never once questioned whether or not our things were being properly taken care of

Your staff was very informative and polite.  They listened to my instructions on the tough stains and spent extra time on cleaning them.  I would highly recommend your service!

Very polite.  Michael and Chris were pleasant and professional.

SERVPRO did an excellent job cleaning the air and heat ducts of my condo rental. Their team of workers were very professional and efficient. I'd highly recommend this company.