What our Customers say...


Brian and Randy were extremely polite and professional. They did a very thorough job cleaning 3 rooms of my home. I noticed they made sure any stains and spots were addressed. My carpets look great! I appreciate the wonderful job they did! I highly recommend SERVPRO of Rapid City.

Jesse and all at SERVPRO, 

You are to be commended for the excellent care and clean up you provided with our recent "flood disaster".

Everyone was very professional and efficient.

Just thought you should be praised.  Thanks again!

Thank you for your work!  It's greatly appreciated!

I recently went through the Cleghorn fire and my insurance company sent SERVPRO to come clean and sanitize my home from smoke damage. They were prompt, professional and went above and beyond anything I had imagined. Very knowledgeable in their job and have compassion for what people go through. They cleaned clothes, bedding and rugs and delivered dog beds to keep my pets safe too. I highly recommend them and thank you crew for helping get my life back together.

Thanks to everyone on your team for the quick response and outstanding service!  We are very happy with how your team completely took care of us during an unfortunate, challenging situation. Everyone we worked with either on the phone or at the house was extremely professional.  Be proud of your team and the work you do! Kudos to Jimmy, Jonah, Trevor, Drew, Michael, Dave, and Jesse for their excellent work and customer service. I’ll definitely recommend your business to anyone. 

Brian and Randy were extremely polite and professional. They did a very thorough job cleaning 3 rooms of my home. I noticed they made sure any stains and spots were addressed. My carpets look great! I appreciate the wonderful job they did! I highly recommend SERVPRO of Spearfish.

My 2015 Ford Explorer Sport sat outside for 8 weeks during Covid19. I didn't need to drive. When I finally started it I found that a packrat or mouse had died into the vehicle's air system. It was undrivable. I mean, it literally was a health hazard. I worked with American Family Insurance. I have full coverage and they suggested SERVPRO. It took several weeks but that was fine. SERVPRO killed the smell plus found three more dead mice under the battery. My beautiful Explorer is perfectly clean now. It looks brand new and now I can enjoy driving it again. What a relief! Thank you SERVPRO and thank goodness I had full coverage insurance with American Family Insurance who was very good about this whole ordeal. Hallelujah.

I had a flood in my basement, they were there in no time and were awesome every step of the way. Great team, I highly recommend them!

Thank you SERVPRO of Rapid City! Jesse is the best, so professional and does the best job no matter if it's a carpet cleaning, water damage, or any of the other services they offer! Thanks as always for doing an AWESOME job!!!

I had SERVPRO clean carpets, polish all the wood work, clean furnace and furnace ducts. Plus clean all appliances. They did an amazing job. The home looks like a brand new home. They keep the word with the timeline. All employees were very professional. I will use them again and recommend them. Cheree

Thank you for cleaning our home after Covid hit.  I do appreciate it!

Thank you!

Excellent, responsive service. Great results.

Matt and Jesse were great, took care of my issue quickly and were absolute professionals. I would definitely recommend them.

I contacted your business for an insurance customer. They were easy to talk to and showed concern for the customers situation. The customer was contacted within the hour and she indicated that they did a great job.

Shay, Jesse, and crew were very helpful.

The cooperation and professionalism was especially important and appreciated in light of COVID-19 and the need to home shelter.  Very important in turning around a bad experience. 

SEVRPRO was amazing!! They were knowledgeable and very professional. They were very respectful to our home and only removing and treating the areas needed. Very impressed with how they fast they were with service and getting our home ready for rebuild. Jessy and his team were excellent for our needs and the service they provided! I highly recommend them!!!!

They did an amazing job fixing my downstairs basement after my water heater broke!!! Between treating some mold spots on the wood and even cutting out and replacing my drywall and even laying new texture they did a great job and I would highly suggest them to anyone else!!!

I had my vents cleaned. Personnel were fast, polite and effective. I highly recommend SERVPRO for anybody searching for cleaning services.

Everyone that came to our house to do the clean up, dry the carpet and walls, re-stretch the carpet and clean the carpet were great. Friendly. Introduced themselves when they came in. Offered information and advice all along the way. Not to say any one service was better than another, they were all equally great, but the initial clean up crew went to great lengths. They even removed more of the damaged sheet rock from the ceiling and wall. Trimmed it back, so the sheet rock repair was ready to go. Re-stretching and cleaning the carpet went very well, the results were great. Thank you All!

Amazing service. Was at my house only hours after I called. Worked on my water damage for over 4 hours and set up a plan to check up on it the next few days. Very professional and fast service. If I ever have a need for the services you provide again I will be sure to call.

SERVPRO came out to clean my carpets and did a great job! We had some pet stains from one of our dogs and just general wear and dirty. The crew was on time, did a great job of getting up the stains and now my carpet looks wonderful! I really appreciate their work!

I could not be more impressed with these guys. Everyone I interacted with was absolutely professional and helpful. They did literally everything the right way, including the little things about how they treated the parts of my house that weren't damaged. Jesse, who ran point on my project, is razor sharp, attentive, and frankly just very enjoyable to interact with. If something goes wrong at your house, you would serve your family well to work with SERVPRO.

Love Herb.  I am thankful to all the guys who helped.  Kept me informed, courteous and kind. 

Great job.  Very professional and courteous.

Shay and his coworker were absolutely professional in every aspect.  They made us calm, not at a panic.  I am highly impressed with the integrity, countenance and work ethic.  Thank you!

Just wanted to personally thank Dave and Jesse for the amazing job they did at the apartment.  You guys went above and beyond through this whole experience and I wouldn't recommend anyone else but your company for restoration services.  Thank you from the bottom of my heart.  

Production Manager Mr. Jesse Bauer and his crew members Michael Butzen were fantastic in their professionalism, knowledge and customer service abilities to get our situation cleaned up in a very short time frame.  We are very happy to have had the opportunity to work with such dedicated people who care about their customers and the high quality of work they provide.  SERVPRO of Rapid City should be proud to have this supervisor and his crew as valuable employees!  Thank you so much for all you guys do!

Great work, accommodating and extremely helpful!

Customer service was great!  Saved my carpet and wonderful personnel.  Thank you. 

Looking forward to additional services provided by SERVPRO of Rapid City.  Excellent service!

SERVPRO of Rapid City were very quick to get to the property, even walked through the snow as the road was not fully plowed.

We appreciated the professional service.  Also appreciated the way everything was cleaned up nicely when they technicians left.

Could not have been more informative and friendly.  Thank you!

All the staff that I encountered during our unfortunate water damage to our house were all very friendly, polite and helpful. From the moment they walked through the doors into our home I never once second guessed my decision to call them. They helped relieve so much stress from my husband and I and I never once questioned whether or not our things were being properly taken care of

Your staff was very informative and polite.  They listened to my instructions on the tough stains and spent extra time on cleaning them.  I would highly recommend your service!

Very polite.  Michael and Chris were pleasant and professional.

Thank you for a job well done!

Thank you so much for your professionalism and kindness at this sad time of our lives.  

Thank You!  The technician was excellent!  Courteous, thorough and explained every step of what he was doing. 

Thank you everyone, we are so happy with what you did for us.  Professional, Kind, Fun crew...  You are #1 in my books.  Definitely recommend SERVPRO to everyone & everywhere...  Thank you again

SERVPRO did an excellent job cleaning the air and heat ducts of my condo rental. Their team of workers were very professional and efficient. I'd highly recommend this company.  

Because the men responded on the evening of Halloween we really thought they would show up in Superman costumes because that is what they were...supermen. We cannot praise them enough, the service is wonderful. They arrived at our flood within half an hour with exactly what they needed to help us.

What a blessing to have Jesse and Randy here, and to have had Dave help arrange this appointment!! These guys are absolutely terrific, I sincerely mean that! Wonderful representatives of your corporation!!

Wonderful service, awesome work. They took very good care of us and the mold we had.

Thank you so much for the service you provided and for the quality work that you do. I would not hesitate to recommend your company to my friends and acquaintances. 

SERVPRO does a great job and has very professional employees!

I have never been so impressed by any business in my life as I am with SERVPRO of Rapid City!

Everyone is so professional, personable, and provide stellar service.

They are wonderful and I recommend them highly!!

The SERVPRO of Rapid City crew are Rockstars! After our large water loss, they were on-site right away making sure they kept us updated on the steps that were needed to remedy the situation. Thank you to the SERVPRO team for their hard work!  

The cleaning crew was superb! Jenae made our house shine. We would definitely recommend SERVPRO of Rapid City to our friends and family.  

The SERVPRO crew was amazing. They came in and helped us find the cause of the leak in our house that was causing the damage. They explained in detail the steps they would take to dry and clean the damaged areas. They were professional and courteous! 5 Stars! 

We were very pleased with the prompt response and professional resolution to drying out and mitigating water damage to our home. I would highly recommend SERVPRO of Rapid City.

Great work! Very responsive and helpful. Paid attention to the details and kept me informed. Fast and easy service!

First class business. 
I recently had a dishwasher line leak under the kitchen cabinets which before we knew, it had caused some mold and water damage. Having a contractor in your house can upset your everyday routine. However, Dave and crew were respectful, kept us informed of the process from cradle to grave, and left the place spotless each day.
I would recommend their services to anyone who asks. It was a great experience to something most would dread.
These are the unsung heroes who get the job done, the right way and with the customer always in mind. Thank you, again!
Kevin and Kimberly Reagan

Highly recommend in a time of need!!! They came out late at night and did a great job.....Jesse and Dave were great to work with and made a terrible situation tolerable....

Very prompt, professional and did a great job of explaining the process.

SERVPRO in Rapid City is a first class operation, owned and professionally operated by local residents.

I will refer clients, friends, family, or anyone else in need of their various services. I enthusiastically refer without any reservations, for I myself am an extremely satisfied customer.

Thank you so much for the excellent care and consideration you have shown me. You have set the bar very high for others in this industry and should be very proud of your accomplishments.

Dave!  Thank you for handling this situation.

They showed up right away and took the time necessary to explain their recommendations and services.  Our septic system backed up in our basement.  My husband was treating for cancer at the time therefore it was imperative that it be decontaminated asap.  Due to medical expenses, I also needed to keep the cost as low as possible.  They were thorough and did everything they said they would do.  Kim at SERVPRO didn't know me from Eve, yet when I called her to explain I couldn't pay the invoice within 30 days due to unforeseen circumstances, she trusted what I told her to be true and was so kind and compassionate toward my situation.  This is a great company who does great service, with EXTREMELY GOOD PEOPLE running it.  I highly recommend SERVPRO of Rapid City.  If you aren't sure if they can help with your situation, I urge you to call them and trust what they tell you.  They won't steer you wrong.

Wow! Thank you so much for all your guy’s hard work! They did an excellent job! I really appreciate their efforts and willingness!


Thank you for the great service!

They did an amazing job fixing my downstairs basement after my water heater broke!!!  Between treating some mold spots on the wood, cutting out and replacing drywall and even laying new texture they did a great job and would highly suggest them to anyone else!!!

We called late at night and they came right away!  They were more than helpful and I cannot say enough good things about them!  I would not hesitate to recommend them!