If you have a fire or water emergency, please call us now at (605) 388-3000

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Fire & Water - Cleanup & Restoration


Soot in Home On Walls

The steps listed below illustrate our process for the “typical” fire damage emergency.

The restoration process begins when you call the SERVPRO Customer Care Center, which is staffed 24 hours a day.

Our specialist will ask a series of questions regarding the fire damage event that will help us dispatch the nearest SERVPRO Franchise Professional with the appropriate equipment and resources.

 Inspection and Fire Damage Assessment

Our Professionals will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage.

To maintain security and to protect against further damage, the SERVPRO Franchise Professional can board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying The water removal process begins almost immediately and removes the majority of the water.

They will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

 Removal of Smoke and Soot from All Surfaces

The SERVPRO Franchise Professionals use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.